Need frozen pipe repair in Chatham-Kent? We thaw frozen lines without open flame, fix burst pipes and get your water running again, in town homes and on farm properties alike.
Four steps in the first few minutes limit the water damage.
It's usually where the water line enters the basement, near the meter. Turn it clockwise until it stops. On a well, also switch off the pump breaker.
If water is reaching outlets or appliances, switch off that circuit. Only do it from a dry spot. If the panel itself is wet, stay away from it.
Open the lowest cold tap in the house to drain what's left in the lines and take pressure off the damaged pipe.
Never use a torch or lighter on a frozen pipe. It can split the pipe or start a fire inside the wall.
Smell gas?
Leave the house right away and call Enbridge Gas from outside. Don't use light switches or phones indoors.
When a tap runs dry in a cold snap, we find the ice, thaw the line slowly and make sure the pipe held up before the water goes back on.
Book Pipe ThawingWe trace the line from the dry tap toward exterior walls, crawlspaces and unheated rooms, where ice usually forms.
Controlled heat warms the pipe slowly, so it doesn't crack from a sudden change in temperature.
A pipe can split while frozen and only start leaking once it thaws. We check it before turning the water back on.
How we fix it depends on how far the split runs and what shape the rest of the pipe is in.
For a pinhole or short split, we cut out the damaged piece and join in a new one.
Best for: one small split in an otherwise sound pipe
When the pipe split along its length or froze in several places, we replace the whole run in copper or PEX.
Best for: long splits, old or corroded pipe, lines that freeze every winter
Pipe in an outside wall? We can reroute it into the heated part of the house so it doesn't freeze again next winter.
Outside town, water travels farther through colder ground, so lines freeze in places a city home never worries about.
If the pump runs but no water reaches the taps, the line may be frozen, not the pump. If the pump itself has failed, see our well pump repair.
Lines to barns, shops and livestock waterers often run shallow or exposed. We thaw them and show you which sections need insulation or heat cable.
Pipes under a crawlspace or behind skirting freeze first when wind gets in. We thaw them and point out the gaps worth sealing.
Most frozen pipes start in the same four spots. A few minutes of prevention keeps them flowing.
Kitchen and bathroom pipes along outside walls get the least heat.
Tip: on the coldest nights, open the cabinet doors under the sink.
The cold cellar under the front porch often has a water line running through it.
Tip: insulate that pipe or leave the door open a crack in a deep freeze.
Lines that pass through the garage freeze fast when the big door stays open.
Tip: keep the door closed during a cold snap and wrap exposed pipe.
A hose left attached traps water that freezes back into the line.
Tip: disconnect hoses in the fall, close the inside shut-off and drain the tap.
Our certified local pros are available for same-day appointments.
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2025-12-16
Our kitchen tap stopped working after a few freezing nights. The plumber traced it to a copper water line running through the unheated garage. He thawed the pipe gradually, checked for cracks, and explained where we needed more insulation. Water was running normally again afterward.
2025-12-29
A copper pipe split in our basement laundry room and started leaking onto the floor. NeoFlow helped us stop the water and sent a plumber to inspect the damage. He removed the split section, installed a new connection, and tested the line before restoring the supply.
2026-01-10
The upstairs bathroom had no cold water one morning, although the rest of the house was fine. The technician found a frozen section near an exterior wall and used controlled warming to restore the flow. He inspected the connections afterward and pointed out a cold-air gap that needed sealing.
2026-01-23
We noticed a wet patch on the basement wall below our outdoor tap after the weather warmed up. The supply line had cracked from freezing. The plumber replaced the damaged connection and checked the outdoor shut-off. He also showed us how to drain the line before winter.
2026-02-05
An older pipe near our basement foundation froze and developed a small split. Instead of patching the damaged copper, the plumber replaced the affected length and secured the new connections. He checked the nearby pipes as well. The work was tidy, and the explanation was easy to follow.
2026-02-18
The water pressure dropped suddenly at our rural property during a cold spell. The plumber inspected the supply lines and found a frozen section in the crawl space. After thawing it safely, he found a cracked fitting that needed replacement. He tested the repair and suggested better protection around the exposed piping.
2026-02-27
A damp spot appeared on the laundry room ceiling after several very cold days. We couldn't see where the water was coming from. The technician located a small split in the supply pipe above, opened only the area needed for access, and replaced the damaged piece. He checked for other leaks before leaving.
2026-03-12
Our garage water line had frozen more than once. We called NeoFlow to find out why it kept happening. The plumber inspected the routing, identified an exposed section near the outside wall, and insulated the accessible piping after checking its condition. He gave us practical advice for the next cold snap.
Little or no water from a tap, frost on an exposed pipe, or a toilet that won't refill are the usual signs. If only one tap is dry, the ice is usually in the line that feeds it.
If the pipe is exposed, open the tap and warm the pipe with a hair dryer on low, starting near the tap and working back. Keep the dryer away from any water and never use a torch. If the frozen section is inside a wall, under a floor or underground, call a plumber.
No. But ice builds pressure between the frozen spot and the closed tap, and the pipe can split there. Some splits only start leaking once the water flows again, which is why we check the pipe before turning the water back on.
Many policies cover sudden water damage from a burst pipe, but some exclude freezing if the home was left unheated. Call your insurer early and take photos of the damage before cleanup starts.
Keep the heat on, close the main valve and drain the taps if you're gone for more than a few days, and ask someone to check the house. If you have a sump pump, make sure the outside discharge line isn't blocked by ice.
From Wallaceburg in the north to Erieau on Lake Erie, we cover towns, hamlets and rural properties across the municipality.
Don't see your community? Call (226) 702-4596 and we'll let you know.