Need water heater repair in Chatham-Kent? We fix and replace gas, electric and tankless units, and clear up that rotten-egg smell in well-water homes. You'll know whether a repair is worth it before we start.
Most hot water trouble comes down to one of these four.
On a gas tank it's often the pilot or thermocouple. On an electric tank, a tripped breaker or burnt-out element.
Usually a failed lower element or a layer of sediment taking up space at the bottom of the tank.
A drip from a valve or fitting can be fixed. Water coming from the tank body means it has rusted through.
Sediment from hard or well water settles on the bottom and crackles as the burner heats through it.
We test the tank, find the failed part and replace only what's needed, on gas and electric water heaters alike.
On gas tanks, we clean the burner, replace a worn thermocouple and test the gas control valve.
On electric tanks, we test and replace burnt-out heating elements and faulty thermostats.
A dripping relief valve or leaking drain valve is a quick fix and an important safety check.
A new anode slows rust inside the tank, and a flush clears the sediment behind noise and lost capacity.
When repair isn't worth it: if the tank is around 10 years old or leaking from the body, a new one is the better buy. See water heater replacement.
Book Water Heater RepairReplacing an old tank? We'll help you choose between a new tank and a tankless unit.
A gas or electric tank that keeps hot water ready to use.
Best for: most homes replacing an old tank
Heats water only when you open a tap, so it doesn't run out.
Best for: larger families and tight utility rooms
It's a common problem in homes on a private well, and it usually starts inside the water heater.
Most tanks have a magnesium anode rod that protects them from rust. Harmless bacteria in some well water react with that rod and give off hydrogen sulfide, the gas behind the rotten-egg smell. The warm tank gives them the perfect place to grow.
Cold water smells too? Then the source is the well itself, not the water heater. See our well pump service.
Our certified local pros are available for same-day appointments.
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2025-03-06
Our electric water heater stopped producing hot water, but the tank wasn't leaking. The plumber tested the heating elements and found that the lower one had failed. He replaced the element and checked the thermostat settings before leaving. Glad we didn't need a whole new tank.
2025-05-19
The pilot light on our gas water heater kept going out overnight. NeoFlow checked the burner area and found a faulty thermocouple. The technician replaced the part, tested the pilot and made sure the heater was operating normally. He explained the problem without trying to sell us a replacement.
2025-08-07
We discovered water pooling underneath our old hot water tank in the basement. The plumber confirmed the tank itself was leaking and explained our replacement options. The new water heater was installed with proper connections, and the old unit was taken away. Everything was left clean.
2025-10-23
Our tankless water heater was taking longer to deliver hot water and occasionally displaying an error code. The technician checked the flow sensor and found mineral buildup inside the system. He flushed the heat exchanger and tested the hot water afterward. He also explained how often we should schedule maintenance.
2026-01-07
We noticed occasional dripping from the discharge pipe near our water heater. The plumber inspected the temperature and pressure relief valve and checked the system pressure. He found an issue with thermal expansion and recommended the appropriate repair. The leak stopped after the work was completed.
2026-03-30
Our family had outgrown the small hot water tank that came with the house. NeoFlow helped us choose a larger model based on our daily water use. The plumber installed the new heater, checked the connections and showed us how to adjust the temperature. The installation went smoothly.
2026-06-24
The hot water temperature kept changing from one shower to the next. The technician inspected our electric water heater, checked the heating elements and found a thermostat that wasn't operating correctly. He replaced the faulty control and tested the temperature. We appreciated the careful diagnosis.
2026-09-11
Our older water heater had started making popping noises, and we were concerned about its condition. NeoFlow inspected the tank and explained what sediment buildup and age meant for continued use. We decided on a replacement. The plumber installed the new unit and tested the hot water before leaving.
A tank usually lasts 8 to 12 years, often less on hard or well water. A tankless unit can last around 20 years with yearly maintenance.
Repair it if the tank is under about 8 years old and the fault is a part like an element, thermocouple or valve. Replace it if it's older, leaking from the tank body or keeps breaking down.
Yes. We can install a water heater you own in place of the rental. Before we do, contact your rental company to arrange the return of their tank and ask about any buyout or removal fees in your contract.
It can be if your household uses a lot of hot water or you're short on space. It costs more upfront than a tank and needs yearly descaling on hard or well water. We'll compare both options for your home.
Once a year for most homes. On hard or well water with a lot of sediment, every six months keeps the tank quieter and working longer.
From Wallaceburg in the north to Erieau on Lake Erie, we cover towns, hamlets and rural properties across the municipality.
Don't see your community? Call (226) 702-4596 and we'll let you know.